Terms and Conditions

 

A. GENERAL TERMS APPLICABLE TO ALL CUSTOMER AGREEMENTS

 

Any agreement or contract that the Student enters in to through or in connection with this website will be with Home Training Initiative Ltd.

 

1. Definitions

In this Agreement unless otherwise stated:

  1. “We, Our, Us”, or the “Provider” shall mean Home Training Initiative Ltd (a company registered in England and Wales, number 05780804);
  2. “You, Your”, or the “Student” shall mean the individual who is intended to benefit from the
    e-Learning;
  3. "e-Learning", or “Course”  shall mean the course(s) identified and all related support and tuition where applicable;
  4. Your “Support Period” depends on which e-Learning You choose to study, and will be between one and twelve months unless otherwise stated in Your course materials;
  5. Singular words shall include the plural and vice versa; and
  6. Headings are included for convenience only and shall not affect the construction or interpretation of this Agreement.

2. Payments

  1. We agree to sell and You agree to buy the e-Learning for the Total Cost and on the terms set out on this page.
  2. You will submit full payment of the total price payable by the method you have indicated on the order page, the only exception being if You have indicated that You are being sponsored.
  3. Sponsorship means that Your employer or another person or organisation has agreed to pay Your fees.  If the Course or qualification You have chosen is geared towards Your job or towards developing skills for a particular purpose, You could ask the beneficiary (eg. Your employer) to sponsor You by paying some or all of the fees.  Once your sponsor has agreed to pay your fees, You should register as normal, indicating that You are being sponsored and providing full details of Your sponsor where indicated.  We will then invoice Your sponsor. 
  4. On receipt of full payment, You will receive confirmation by email and You will be able to access your courses immediately.
  5. Under no circumstances shall We be deemed to have received payment until payment has actually been received by us in full.  Your enrolment will not take effect until payment has been received in full.
  6. If You are being sponsored, We will send a confirmation to the sponsor when You have completed the Course.

3. Course Material

  1. Where it is specified with any Course or combination of Courses that certain Course Materials will be provided (eg. computer equipment, accessories, documentation, etc.), these Course Materials are provided primarily in order to help You to study.  Any other use to which you may put these Course Materials is entirely incidental and of no significance to the Course.
  2. Course Materials will be described in general terms only.  We aim to provide Course Materials as described, but We always reserve the right to supply reasonable alternative Course Materials as prevailing circumstances dictate.
  3. Although every effort is made to ensure safe delivery of Course Materials to You, We are not responsible for the condition of Course Materials upon delivery, nor can We guarantee the date or time of delivery. 

4. Services

  1. If You are sitting an external examination at the end of Your Course, We will provide You with such information as We have in our possession to assist You in making such examination arrangements. In all other respects, You will be solely responsible for making arrangements to enable You to sit the examination and for any and all fees in relation thereto.
  2. If We, at our sole discretion, assist You in making Your examination arrangements by providing You with information about the time and location of local examinations or reserving an examination place for You, You acknowledge that We shall not be responsible for any losses incurred by You as a result of inaccurate information provided in connection with any such arrangement except such losses, excluding business losses, caused by failure to act with reasonable care and skill.

5.  Transfer Facility

  1. If You wish to transfer to a different course, We may at Our sole discretion agree to such transfer.

  2. If We agree that You may transfer to a different course, We will transfer 50% of the fees paid for the Course you wish to discontinue towards the amount payable for the new Course PROVIDED THAT we receive payment from You for the balance of fees due in respect of the new Course.  In any event, a transfer fee of £20 (plus VAT) will be payable to cover Our administrative costs.

6. Warranties and Limitation of Liability

  1. We warrant that We will perform any specific services provided hereunder with reasonable skill and care.
  2. We warrant that any Course Materials supplied will be of satisfactory quality, but We do not warrant that the Course Materials will be entirely free of error or defect.
  3. We are not responsible for the performance or suitability of Course Materials.  Where the Course Materials have the benefit of a manufacturer’s warranty, the terms and conditions of said warranty will be provided with the Course Materials. 
  4. We intend to rely on the written terms set out here.  If You request any changes, and We agree to these changes, please ensure You ask for these to be put in writing.  In that way, We can avoid any problems surrounding what We, and You, are expected to do.  Changes that We have not confirmed in writing cannot be deemed to have been agreed.
  5. Other than in respect of liability for death or personal injury arising from Our negligence, We shall not be liable for:
    a)  Losses that were not foreseeable to both parties when this Agreement was made;
    b)  Losses that were not caused by any breach on Our part, or;
    c)  Business losses and/or losses to any third party.
  6. Our liability for direct losses arising out of Our negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this Agreement shall be limited to the total price paid for the Course as quoted.
  7. Other than in respect of liability for death or personal injury arising from Our negligence, We shall not be liable for any indirect or consequential loss or damage whatsoever (including without limitation any loss of profits, loss of revenue, loss of opportunity or Your liabilities to third parties) which You may suffer arising out of or in connection with this Agreement.

7. Other Terms

  1. No relaxation or indulgence which we may extend to you shall affect our rights under this Agreement.
  2. If any part of this Agreement is held to be unenforceable the remaining terms and conditions shall continue in force.
  3. All liabilities or obligations arising under this Agreement shall be enforceable against You after termination of this Agreement.
  4. You will notify us immediately in writing of any change in the address specified. Any notices required to be served under this Agreement, or in accordance with the Act will be deemed properly served if sent by way of prepaid first class post to Your last known address.
  5. This Agreement shall be governed and construed in accordance with the laws of England and You hereby agree to submit to the non-exclusive jurisdiction of the English Courts.
  6. Calls may be recorded for training purposes.

8. Cancellation and Refunds

  1. Under certain circumstances, You have the right to cancel Your order and receive a refund or a partial-refund plus a discount on a future order.  These circumstances are:
    a)  If You cancel at any time before We enrol You on Your Course, 100% of Your course fee will be refunded.
    b)  If You cancel after We have enrolled You, but before We have despatched any part of Your Course Materials, 80% of Your Course fee will be refunded.  In this case, You will be entitled to a 20% discount on future orders up to the same value of Your original order.  This discount offer must be taken up within 90 days of the date of the original order, and is not transferable.  There is no cash alternative to this offer.
    c) Once We have enrolled You and any part of Your Course Materials have been despatched to You, Your order can not be cancelled.
  2. If You wish to cancel Your order, You must do so in writing, by recorded delivery post  to:

    The Customer Service Team
    Home Training Initiative Ltd
    321 Chase Road
    London
    N14 6JT
  3. Subject to it being within the period of your Right to Cancel, the date We receive Your written request to cancel is the date the cancellation will become effective.
  4. Under The Consumer Protection (Distance Selling) Regulations 2000 and The Consumer Protection (Distance Selling) (Amendment) Regulations 2005, the Courses provided by Home Training Initiative Ltd are a Service (as defined by the Regulations).  Accordingly, Your Right to Cancel starts on the day You place Your order (the ‘contract date’) and ends seven working days thereafter. 

  5. Although we may enrol you on your course within the period of your Right to Cancel, we will not despatch any part of your Course Materials until after the period of your Right to Cancel ends.

 

Data protection:


IMPORTANT:  USE OF YOUR INFORMATION

 

This privacy statement applies to any personal data you may give to us.  We collect any personal data you may give us when you begin your course.  We will also collect contact details from prospective students.  We maintain data on your transactions with us as well as your use of our services.

To receive a copy of our privacy statement or to access or modify your information or change your preferences, please contact us by email to: info@hometraininginitiative.com or by post to Data Services, Home Training Initiative Ltd, 321 Chase Road, London, N14 6JT.

 

A copy of the full privacy statement can also be viewed at http://www.hometraininginitiative.com/privacy_policy/

 

Cancellation and Refunds Policy

 

Under certain circumstances, you have the right to cancel your order and receive a refund or a partial-refund plus a discount on a future order. 

 

These circumstances are:

  • If you cancel at any time before we enrol you on your Course, 100% of your course fee will be refunded.
  • If you cancel after we have enrolled you, but before we have despatched any part of your Course Materials, 80% of your course fee will be refunded.  In this case, you will be entitled to a 20% discount on future orders up to the same value of your original order.  This discount offer must be taken up within 90 days of the date of the original order, and is not transferrable.  There is no cash alternative to this offer.
  • Once we have enrolled you and any part of your Course Materials have been despatched to you, we regret you cannot cancel.

If You wish to cancel Your order, You must do so in writing, by recorded delivery post  to:

 

The Customer Service Team
Home Training Initiative Ltd

321 Chase Road

London

N14 6JT

 

Subject to it being within the period of your Right to Cancel, the date We receive Your written request to cancel is the date the cancellation will become effective.

Under The Consumer Protection (Distance Selling) Regulations 2000 and The Consumer Protection (Distance Selling) (Amendment) Regulations 2005, the Courses provided by Home Training Initiative Ltd are a Service (as defined by the Regulations).  Accordingly, Your Right to Cancel starts on the day You place Your order (the ‘contract date’) and ends seven working days thereafter. 

Although we may enrol you on your course within the period of your Right to Cancel, we will not despatch any part of your Course Materials until after the period of your Right to Cancel ends.

 

Complaints Policy – Our Promise to You

 

Home Training Initiative Ltd is committed to providing a quality service and achieving the highest standards of support for students.  One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers.

 

Therefore we aim to ensure that:

  • Making a complaint is as simple as possible;
  • We treat you complaint as an expression of dissatisfaction with our service which calls for a response;
  • We deal with it promptly, politely and professionally;
  • We respond in the most appropriate way – with an explanation, with details of any actions we have taken to address the problem, and with an apology where we feel we have let you down;
  • We learn from complaints, and use them to improve our service.

How do I make a complaint?

  • Complaints should be raised as soon as possible after the problem has occurred.
  • Complaints must be made in writing and sent to:

The Customer Service Team
Home Training Initiative Ltd

321 Chase Road

London

N14 6JT

Or by email to info@hometraininginitiative.com

  • Please include as much detail as possible, as this will inevitably help to speed up our response.
  • We will reply in writing within 20 working days from when we receive your complaint.  If it is not possible to give you a full response within this time (ie. if your complaint requires more detailed investigation), we will give you an interim response telling you what is being done to deal with your complaint, the named person dealing with it, and when you can expect a full response.